Warranty & Maintenance

Troubleshooting guidelines-Pod
Troubleshooting guidelines-Pod
-Pod LeakageStep 1
Troubleshooting guidelines-Device
Troubleshooting guidelines-Device
-No VaporStep 1
How long is the shelf life of pod and disposable device?
How long is the shelf life of pod and disposable device?
The shelf life of RELXPods is 1 year only when it is stored correctly and unopened
What is the minimum age to purchase a RELX product online and offline ?
What is the minimum age to purchase a RELX product online and offline ?
You must be above the legal smoking age of your location to purchase RELX products from any of our retail channels
How is RELX combating underage vaping?
How is RELX combating underage vaping?
The mission of RELX is to empower adult smokers through technology and design, ethically
Is my account information safe?
Is my account information safe?
RELX understands your interest in knowing that your personal information will be secure
How long does the limited warranty last?
How long does the limited warranty last?
RELX devices and RELX pods come with a One (1) year or Eighteen(18) months limited warranty¹ from the date of manufacture or purchase² from https://relxvn
What does the limited warranty cover?
What does the limited warranty cover?
RELX only warrants the device and pod against defects in materials and workmanship that arise under normal conditions and use
How long can I receive the money after applying for a refund?
How long can I receive the money after applying for a refund?
All refunds will be returned to your original payment account within 15-30 working days
When returning a product for repair or replacement, does the buyer need to pay for shipping?
When returning a product for repair or replacement, does the buyer need to pay for shipping?
The damage caused by quality problems can be refunded without obligation within 60 days from the date of order
The vape pen is faulty. How to repair it?
The vape pen is faulty. How to repair it?
Please contact us through our customer service by sending an email to support@relxintl
Can I enjoy after-sales services for the products on the official website when I buy them from other channels?
Can I enjoy after-sales services for the products on the official website when I buy them from other channels?
Thank you very much for your support of RELX
What should I do if the received product is damaged?
What should I do if the received product is damaged?
If possible, check your package for damage before you sign for it
What is NOT covered by the Warranty?
What is NOT covered by the Warranty?
1
How do I access warranty services online?
How do I access warranty services online?
Please follow the steps below to obtain service under the limited warranty:1
How do I claim warranty at an offline authorized retail store?
How do I claim warranty at an offline authorized retail store?
If a valid claim under this limited warranty is received within the warranty period, an authorized RELX store will, as its only obligation and your only remedy, exchange the device or pod for a new one
Can I return my device or pod for refund?
Can I return my device or pod for refund?
RELX only accepts refund claims based on product quality issues, and the product should be purchased on the official RELX website and must be returned directly to RELX within fourteen (14) days of product receipt  RELX will not be able to process refunds if the tamper-proof seal is broken
What should I do if I suspect a purchased product is counterfeit?
What should I do if I suspect a purchased product is counterfeit?
If you have this suspicion please refer to https://relxvn
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